How to add an agent signature in Freshdesk

If you already have a signature, copy it and follow the steps below. If you need one, make it free on Signatoro, then click "Copy signature" to copy it formatted.

Freshdesk says agent signatures support rich text and images hosted at a public web address, and that HTML code in the profile needs a workaround, shown below. Freshdesk adds the signature to a ticket response when an agent clicks "Reply", and to new forward threads. For other help desks, see Zendesk, Help Scout, Intercom, or Gorgias.

Add your agent signature in Freshdesk

To add your own agent signature in Freshdesk:

1. Go to "Profile" in the top right corner, then "Profile settings".
2. Paste your signature into the "Signature" field.
3. Click "Save".

Set an agent's signature as an admin in Freshdesk

An admin can set the signature for an agent:

1. Go to Admin > Agents.
2. Click the pencil icon in the agent's row. For a new agent, click "New Agent" instead.
3. Under "Agent details", paste the signature into "Signature".
4. Click "Update agent".

Freshdesk signature questions

Does Freshdesk accept HTML signatures?

Freshdesk's profile "Signature" field takes rich text and hosted images. Paste the formatted signature with "Copy signature" on Signatoro, then check it on a test reply. Freshdesk's own route for HTML code in that field goes through the browser's inspector:

1. In "Profile settings", right-click inside the "Signature" box and choose "Inspect".
2. Find the div with the redactor_editor class, right-click it and choose "Edit as HTML".
3. Paste the code from "HTML" > "Copy HTML" into the p element inside that div, then click outside it.
4. Close the inspector and save the signature.

How do I add a logo to my Freshdesk signature?

Freshdesk takes signature images by URL from a public web address. A photo or logo uploaded to Signatoro is hosted at one. Paste the formatted signature and check the logo on a test reply.

Can I use one signature for every agent in Freshdesk?

An admin can add shared text to every reply in the "Agent Reply Template", under Admin > Workflows > Email Notifications > "Templates" > "Edit" next to "Agent Reply Template". That template has an HTML view, and placeholders such as {{ticket.agent.name}} fill in each agent's details. A signature from Signatoro carries one person's details, so paste it as each agent's own signature. For the mail your team sends outside Freshdesk, Signatoro's Company plan keeps everyone's logo, layout, color, font, review badge and booking button the same, and when the owner changes them, everyone gets an email with their updated signature to paste, priced by the size of the team.

Can I have different signatures per group or email address in Freshdesk?

Freshdesk's built-in signature is one per agent, and Freshdesk points to Marketplace apps, such as Signature Management Plus and Dynamic Signature, for signatures by group, product or email address.

For agents

If you're an assistant setting this up on someone's behalf: use "Copy signature", go to "Profile" > "Profile settings", paste into "Signature", and click "Save". Send a test reply on a ticket. If the layout needs HTML, follow Freshdesk's inspector steps with "HTML" > "Copy HTML", or ask an admin to add it through the "Agent Reply Template".

Sources

Checked against Freshdesk's own help pages on 2026-09-28:

• Add or edit support agents
• Collaborate using forward threads
• Understanding dynamic content and placeholders
• Integrate Signature Management Plus app with Freshdesk
• Integrate Dynamic Signature with Freshdesk