FAQ

Frequently asked questions about the platform

Do I need IT or Active Directory to set this up?

No. Signatoro never sits in your mail path and never talks to Active Directory. You build the signature, paste it into your own mail client, and it's done - no server-side rule, no GPO script, no add-in to install first.

My CRM or an AI assistant sends mail for me. Does the signature go on those?

Not by itself. Signatoro never sits in your mail path, so mail that a CRM or an email assistant sends for you carries no signature unless that tool adds one: paste the signature into the tool's settings or instructions, or have it fetch your saved signature from us on every send - the guide for tools and assistants shows how. If you want every message from a whole company stamped with nothing set up per person, you want a tool that runs on the mail server itself, such as Exclaimer or CodeTwo; Signatoro is deliberately not one.

How is Company different from paying for Exclaimer or CodeTwo?

Those tools run on the mail server and stamp every message on its way out, and they charge per person, usually with a five- or ten-person minimum. Company is a flat monthly price for the size you are - $9 up to 5 people, $19 up to 15 and $49 up to 50 - plus $1.50 a month for each extra member, and when the owner changes the logo, layout, color, font, review badge or booking button, everyone gets an email with their new signature to paste. Nothing runs inside your mail server, so there's nothing to break a delivery.

In a company, what can each person still change?

Their own name, title, phone, links and photo. The company name, website, logo, layout, color, font, review badge and booking button come from the company, and only an owner changes them; when that happens everyone gets an email with their updated signature. People keep their own Signatoro account and API key, so an assistant sending for one person fetches that person's signature.

What happens when I stop paying?

A signature you already pasted keeps working exactly as it is: it lives in your own mail app, not on our servers, and any photo or logo you uploaded stays online. New copies go back to the free version, which adds our small "Get my signature" link, and a company with more people than the free version allows can no longer invite anyone until it subscribes again.

Will a fancy signature hurt my deliverability?

A signature with a handful of embedded images and a broken link is exactly what trips a spam filter. Signatoro's layouts default to text with one accent color and no filled backgrounds, use hosted images rather than attachments, and never add a broken link or a tracking pixel.

Do you track when people click links in my signature?

No per-recipient click tracking and no open pixels, ever. We only count first-party views on your own brand and contact pages, not what happens inside someone else's inbox.

Is the signature real text, or is it an image?

Real HTML and real text. Nothing is flattened into a picture, so your phone number stays selectable, your links stay clickable, and a screen reader can still read it.

Why does my signature look different in Outlook than in Gmail?

Every mail client renders HTML email its own way, and Outlook's engine is the strictest of the bunch. Signatoro's layouts are built as inline-styled tables rather than divs, which is what survives Outlook, and are checked against Gmail, Outlook, and Apple Mail. Nobody in email gets pixel parity everywhere, so before you paste, send yourself the test from the generator and open it in each mail app you use, on your phone too.

Should I turn my signature off on replies?

Most people do. Gmail, Outlook, and Zoho Mail all let you set the signature separately for new messages versus replies and forwards, and our install guide for each one shows where that toggle lives. Apple Mail and iOS Mail don't have a separate setting; a signature there applies everywhere.

Does a fancy signature actually matter for a small business?

Less than the email itself. A clear, well-written message earns the reply; the signature's job is just to make your name, role, and one way to reach you easy to find. That's why the layouts stay restrained - one logo at most, no banner, no wall of social icons - rather than trying to impress with graphics.